Shipping policy

Shipping Policy

EQ Designs & Art· Last updated October 11, 2026

Thank you for shopping with EQ Designs & Art. This policy explains how and when your order will be processed, shipped, and delivered. If you have questions that aren't answered here, please contact us at create@eqdesignsart.com.

Order processing

Most orders ship within 1–3 business days of payment. Fragile and larger items, such as glassware, mirrors, furniture, and rugs, need 3–5 business days to be prepared and packed. Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed after 3:00 PM MT or on a weekend or holiday begin processing the next business day. If your order includes items with different processing times, it may ship in more than one package.

Shipping destinations and rates

We ship only to addresses within the United States. Note that Alaska and Hawaii can have longer delivery times or extra charges. We do not ship internationally. Customers located outside the U.S. may place an order as long as the shipping address is in the United States. Oversized items cannot be shipped to P.O. boxes or APO/FPO addresses.

Shipping rates are calculated at checkout based on the size and weight of your items and your delivery address. Orders over $150.00 qualify for free standard shipping within the U.S.; this may not apply to oversized items. Sales tax is calculated at checkout based on your delivery address.

For furniture, rugs, and other large items, the carrier may contact you to arrange delivery. Assembly is not included unless stated on the product page, and a signature may be required.

Estimated delivery times

Delivery estimates begin once your order has shipped, not when it is placed. They are estimates, not guarantees, and may be affected by weather, carrier delays, and peak seasons such as the holidays.

Item type	Examples	Processing time	Transit time
Apparel, shoes & handbags	Tops, jackets, skirts, jeans, boots, sneakers, bags	1–3 business days	3–7 business days
Home decor, kitchen & linens	Pillows, throws, lanterns, tableware, lamps	1–3 business days	3–7 business days
Fragile items	Glassware, ceramics, vases, mirrors, framed art	3–5 business days	3–7 business days
Large & oversized items	Furniture, rugs, ottomans, benches	3–5 business days	5–14 business days

 

Tracking

Once your order ships, you will receive an email with tracking information. Tracking may take up to 24 hours to update after the label is created. If your order ships in multiple packages, each package has its own tracking number and may arrive on a different day. If you haven't received tracking within 5 business days of ordering, please contact us.

Delayed or damaged orders

If your tracking shows no movement for 5 business days, or shows delivered but you can't find your package, check with neighbors and your household first, then contact us at create@eqdesignsart.com and we will work with the carrier to resolve it. Be sure to include “Missing Package” in the subject line.

If your order arrives damaged, defective, or not as ordered, email us within 7 days of delivery with your order number and photos of the item and packaging. For large items, please note any visible damage on the delivery receipt and take photos before the driver leaves. We will arrange a replacement or refund as appropriate. Be sure to include “Damaged” in the subject line.

Please double-check your shipping address at checkout. We can change the address or cancel an order only before it ships. If a package is returned because of an incorrect address, additional shipping charges may apply to send it again.

For returns, please see our Refund Policy.

Contact information

Questions about your shipment? Reach us at create@eqdesignsart.com.